Terms and Conditions

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Reservation :

Please make advance reservations via telephone or book online to assure room availability. A deposit is required to obtain a confirmed reservation. Please note the cancellation policy before committing to a reservation. Rates may change without notice and may vary for special events except for confirmed reservation (deposit taken). All rates are subject to a 12.45% luxury + service tax on room tariff.


Normal occupancy is two people per room. Additional person (if room size permits) is extra chargeable.

Deposit :

To confirm your reservations, a deposit equal to a minimum of one night's room rate, or 50% of the entire stay's Whichever is more is must for confirm reservation. We accept American Express, Maestro, Visa and MasterCard. For alternate arrangements, please contact the Hotel. For Corporate reservations secured by a company credit card, the deposit requirement may be waived at the discretion of the Hotel. Please inquire before making a reservation. Group bookings of four or more rooms requires a 30 day cancellation notice for return of the deposit.

Children and Infants:

Child (2-5 years) can stay free of charge with parents using existing beds. No free extra bed (or rollaway) In case that you require the extra bed for your child (2-5 years old), the third person's rate applies which you have to select "3 adults" instead of 2 adults and 1 child in the reservation form. Cots for infants can be requested, subject to availability.

Non-arrival to the Hotel (No Show) :

If you fail to arrive at the hotel on the arrival date the entire reservation will be cancelled automatically by the hotels and you will be charged the cost of the whole reservation.
If you fail to check in on the first date but still continue your travel plan to stay at the hotel, please urgently contact us so that we can keep the room for you for the rest of the nights. Otherwise as mentioned above, the entire reservation will be auto-cancelled and no refund will be issued.

Shorten Stay (Early check-out) :

Shorten stay is subject to whole period charge whether or not you stay the whole period.
If you know that you are changing your plan, please contact us as early as possible to minimize the charge by the hotel.

Special Request :

Please note all the requests will not be guaranteed as they are subject to availability upon your arrival to the hotel only.
In case that there is an accessibility request (i.e. wheelchair accessible room), please contact us before submitting the reservation.

Voucher :

At the time the reservation is confirmed, we issue a confirmation number and voucher that you can print out.
It is very important to present the confirmation voucher to the hotel upon arrival. Failure to produce the confirmation at check-in may result in the hotel not honoring your reservation or failing to trace the record.

Payment Security :

It is important for you to know that whenever you provide us with personal details or credit card information, it is secure. Your credit card number, name, address, and telephone number are protected by the latest security technology. Upon checkout, your credit card information is directly transferred to the bank and securely tested.